Payment, Delivery and terms of sale
I accept payments via pay pal, bacs payments via bank account, cash if collecting in person and cheques which will need to clear before I can post your purchase.
All UK delivery is free of charge and will be sent by a signed for and tracked delivery service via royal mail with insurance to cover the purchase price. I usually post within 2 days of cleared payment and will advise you of the tracking reference.
Due to Covid please be aware that you may experience postal delays.
For International orders please contact me before purchasing as I will need to obtain a quote for shipping. I send by a signed for and tracked service with the full insurance to cover the purchase price. I will advise you of the tracking reference as soon as your purchase has been sent.
Please be aware that you may have to pay a customs import charge to receive your bear, this is out of my control and you will need to contact your own postal services to find out the latest charges that may apply.
I offer a money back guarantee If you aren't completely delighted with your purchase.....you are welcome to make a return to me within 14 days of receipt and I do ask that you pay for the return delivery by a signed for and tracked service and in perfect condition with suitable wrapping for protection. (ideally original packaging if possible) Please advise me if you wish to return your purchase before posting so that I can arrange to be in to sign for it. Upon receipt of your purchase I will give you a full refund of the purchase price.
Please note that all the bears that are for sale are collectors items and not toys, they are suitable for adult collectors only and are not to be given to babies and children due to safety considerations.
You are welcome to contact me if you have any queries via my contacts form.